People
The people measured
Within weeks the measured behaviour changes. That is what happens when a number starts to matter.
Telling People Before, Not After
What to say, when, and in what detail. The communication determines most of the outcome and is usually an afterthought.
What Happens to Trust, Specifically
Trust is treated as a vague cost. The effects are specific, observable and they have names.
Gaming: the Predictable Response
People manage the measure once it affects them. What that looks like here, and why calling it dishonesty is the wrong response.
The Employees Who Suffer Most
The burden is not evenly distributed. Several groups score worse for reasons unrelated to their work.
Disability, Neurodivergence and Unequal Measurement
Activity measures assume a particular body working in a particular way. The mismatches are systematic and have legal weight.
Carers, Shift Patterns and Life
Monitoring assumes a continuous standard day. Most people's days are not, and the deviations say nothing about their work.
Attrition and Who Leaves First
The cost that never reaches the business case, and the specific problem that the people who leave first are the ones you need.
Covert Monitoring and Why It Ends Badly
Software that can run without the employee knowing. When that is ever defensible, and what happens when it is discovered.